Terms of Service

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TERMS OF SERVICE (ToS) — iDieze

Effective Date: May 02, 2026

These Terms of Service (hereinafter "ToS") govern the access, use, and services provided by the iDieze platform, available through the Android mobile application, website, and support center (hereinafter "the Platform").

Legal Notice: Accessing the Platform and registering an account constitutes full and unconditional acceptance of these Terms. This agreement complies with applicable Cameroonian e-commerce, consumer protection, and cybersecurity regulations.

Section 1: Definitions

"Platform": All digital interfaces, Android mobile application, website, and services operated by iDieze.
"User": Any individual or entity browsing or using Platform services.
"Member": Any User who has registered and validated an active account.
"Seller": Any Member posting a fashion listing for sale.
"Buyer": Any User or Member inquiring about or purchasing an item.
"Listing": Any fashion offer (clothing, shoes, accessories) published on the Platform.
"Direct Transaction": Private over-the-counter sale agreed between Buyer and Seller.
"iDieze Trusted Services": Optional on-site physical inspection, live video call, and tracked shipping services.

Section 2: Platform Purpose & Free Core Model

iDieze operates as a direct matchmaking marketplace for pre-loved fashion and apparel across Cameroon. Standard listing publication, browsing, and direct in-app/WhatsApp/call matchmaking are free with zero hidden commission on direct sales.

Section 3: Account Registration & Security

Legal Capacity: Registration is open to individuals aged 18 or older, or minors with parental authorization.
Account Verification: Users must provide a valid phone number verified via One-Time Password (OTP), a valid email, and a compliant public username.
Account Security: Members are strictly responsible for maintaining credentials confidentiality.
Single Account Rule: Duplicate or fake accounts for review manipulation, spam, or fraud are strictly banned.

Section 4: Listing Guidelines & Prohibited Items

Allowed Items: Clean, authentic apparel, footwear, leather goods, jewelry, and fashion accessories.
Zero Counterfeit Tolerance: Selling replicas, counterfeit items, or unauthorized copies is strictly prohibited.
Ban on AI-Generated and Stock Photos: Sellers must upload actual physical photos of the item in their possession. Synthetic AI images and stock catalogue pictures are forbidden.
Truthful Description: Brand, size, materials, condition, and any defects must be transparently disclosed.
Pricing: Prices must be indicated in CFA Francs (FCFA).

Section 5: Direct Transactions & Safety Rules

Public Meetups: For in-person handovers, meet in daylight in crowded public locations (malls, banks, cafés).
Mandatory Inspection: Buyers must thoroughly inspect the item before making payment.
Advance Deposit Prohibition: Buyers should never send advance Mobile Money deposits without seeing the item or using iDieze Escrow Protection.

Section 6: Optional iDieze Verification & Escrow Services

For eligible or intercity transactions, a certified iDieze representative can meet the Seller on the Buyer's behalf.
The representative conducts a live video call with the Buyer to inspect the item in real time.
Upon live approval, iDieze handles secure tracked shipping to the Buyer's destination.
If declined, the transaction is canceled and escrow funds are returned to the Buyer.

Section 7: Role & Limitation of Liability

iDieze acts as a technical hosting intermediary. iDieze is not a party to direct sales agreements concluded between private Buyers and Sellers.
iDieze holds no liability for disputes, hidden flaws, or failures arising from unmonitored off-platform handovers.

Section 8: Reporting & Enforcement

iDieze provides reporting tools on all listings, profiles, comments, and reviews. Violations of these ToS may lead to:

Immediate deletion of non-compliant listings.
Temporary account suspension.
Permanent account and device bans for fraud or severe abuse.

Section 9: Applicable Law & Dispute Resolution

These Terms of Service are governed by the laws of the Republic of Cameroon. Amicable settlement through iDieze customer support (support.idieze.com/en/contact) shall be sought prior to any legal proceedings. Unresolved disputes shall be submitted to the competent courts of Cameroon.

Section 10: Contact & Customer Support

For any inquiries regarding these Terms of Service or for assistance:

Help Center & Online Support: Reach out directly through our contact form at support.idieze.com/en/contact