Item verification & authenticity
iDieze Item Verification & Authenticity Service: Shop with Total Peace of Mind
Found a dream item but the seller lives in another city? Hesitating about brand authenticity or don't have time to meet? iDieze offers an exclusive physical inspection with Live Video Call and secure delivery service on your behalf!
A certified iDieze representative meets the seller for you and initiates a live video call with you so you can inspect the item in real time, see its true scale and fit, and ask questions before approving secure shipping to your doorstep!
How does the iDieze Verification Service work?
1. Meeting scheduled with seller
Upon your request for eligible items, the iDieze team coordinates a prompt in-person meeting with the seller in their city.
2. Live Video Call & Inspection
On-site, our agent video-calls you live to show you the item from every angle, examine fabrics and details, and allow you to judge its real scale.
3. Approval & Tracked Shipping
Once you give your live approval during the video call, the agent collects the parcel and manages tracked intercity shipping to your destination.
What we check point by point with you:
- 📹 Live Video Inspection: See the garment move, assess true color, texture, and real dimensions live.
- Brand Authenticity: Original labels, logos, and authentic manufacturing details.
- Size & Fit Accuracy: Verifying true sizing against the listing description.
- 🔎 Condition & Quality: Deep check of fabrics, leathers, seams, and checking for flaws or stains.
- Hardware: Testing zippers, buttons, and clasps live on camera.
What happens if you decline during the video call?
If you are not satisfied during the live video call or if our agent finds an undisclosed flaw:
- ❌ The transaction is immediately canceled on the spot.
- You receive a 100% full refund with zero fees.
- The item is immediately handed back to the seller.
How to request the iDieze Verification Service?
- On eligible listings or in-app chat with the seller, choose « iDieze Verification & Delivery ».
- Or contact our support team directly via the Contact button below.
- Be ready for your live video call with our on-site representative! 🎉
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